CRW Community Survey
The CRW community survey results are analyzed here. Summary of findings:
- There was a significant decrease in net promoter score (a measure of member satisfaction) from last year, especially with the younger members. Major comments were related to location of rides, perception of club values, & COVID.
- Slight increase in both young & female members since last year.
- Consider rides leaving from Boston, Newton, & Alewife.
- No planned changes to communication channels we have. Rather, focus on improving awareness, content, member stories.
- We will test six specialty programs this year to support diverse membership: Diversity, Hubs, Women, Devo, Adventures,and Gravel.